FAQs
1. What areas do you deliver to?
We deliver fresh fruits and vegetables across all areas of Dubai with free delivery for all orders above AED 30.
2. What is the delivery time for my order?
Orders placed before cut-off time of 10:00AM will be delivered the same day. Orders placed after this time will be delivered the next day.
3. Is there a minimum order amount?
Yes, our minimum order value is AED 25 for free delivery. This ensures we can offer quality service and free delivery to all our customers.
4. How are the fruits and vegetables sourced?
We source our produce from trusted farms and suppliers locally and internationally. Our team carefully selects each item to ensure it meets our freshness and quality standards.
5. How do I know if the produce is fresh?
We take pride in our freshness guarantee. Each item is checked for quality before delivery, and we pack them in ways that preserve their freshness.
6. What if I receive damaged or spoiled items?
If you receive any item that does not meet our quality standards, please contact us within 12 hours. We will arrange for a replacement or refund, whichever you prefer.
7. Do you offer organic fruits and vegetables?
Yes, we offer a selection of organic fruits and vegetables. Look for the "Organic" label in our product listings.
8. What payment methods do you accept?
We accept cash on delivery, credit/debit cards on delivery. Online payment will be starting soon.
9. Do you have a return policy?
Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order, please reach out, and we'll make it right.
10. Can I place bulk or corporate orders?
Yes, we cater to bulk orders for restaurants, events, and corporate clients. Please contact us on What's APP for special rates and arrangements.
11. How do I store my fruits and vegetables after delivery?
To maximize freshness, we recommend storing fruits and vegetables in a cool, dry place or in the refrigerator.
12. How can I contact customer service?
You can reach our customer service team through +971 52 769 8918 email at info@vegman.shop. We are available from business hours, e.g., 8 AM to 6 PM.
13. Do you offer discounts or promotions?
Yes, we frequently offer promotions and discounts. Sign up for our newsletter to stay updated on the latest deals!